It’s always good to hear from a customer we’ve worked with before.
We first visited this customer in Corstorphine, Edinburgh to install solar panels and a battery. When their Tesla Wall Charger developed a fault, they asked us back for an EV charger replacement.
We fitted a black Hypervolt Home 3 Pro in place of the faulty charger.
Why come back to the same team?
Because we’d installed the solar panels and battery, we already knew the property and its energy system.
They chose a team familiar with their home and energy system. For us, that returning custom means a great deal. We want customers to feel comfortable asking for advice or help with their next installation.
A fresh start for home charging in Corstorphine
We replaced the faulty Tesla Wall Charger with the Hypervolt Home 3 Pro in black. The photograph shows the unit against the exterior wall. The charging lead wraps around the charger, while a separate holder keeps the connector handy.
A replacement charger also gives us a chance to discuss everyday charging. This property already had solar PV and battery storage. Because we knew the existing installation, we could discuss the charger in that context.
A proper handover makes all the difference
A new charger also means getting used to a new app. So we explained the Hypervolt app and settings during the handover. This helped our customer get familiar with the controls.
That handover matters. Clear explanations help customers understand the settings they will use each day. They can also ask questions while the installer is there.
Our customer was delighted with the overall effort and the time we took to explain everything. For us, a helpful handover matters just as much as a tidy installation.
Looking for an EV charger installer in Corstorphine?
Need to replace a faulty charger or plan your first home charging point? Our EV charger installation team in Edinburgh can help you explore the options.
You can also read our home EV charger comparison. For another local example, see our Hypervolt installation in Joppa. There, a neighbour’s recommendation brought another customer our way.
Tell us about your EV charger project. Send your full address, vehicle model and a photo of your current charger or preferred location. We’ll then discuss the next steps.
Call 0131 210 0405 or email hello@renew-able.co.uk.
