When a family in North Berwick needed help with an existing Tesla Powerwall installation, they wanted a team they could rely on. What began with an urgent fault-finding visit later developed into a replacement project, with Renew-Able Solutions coordinating with Tesla and installing two brand-new Powerwall 3 units.
For this customer, the most important part was having someone take ownership of the work and get his home battery system running again.
The project at a glance
- Location: North Berwick, East Lothian
- Original system: two Tesla Powerwall 2 batteries and a Gateway, installed by another contractor
- Initial support: urgent fault-finding and remedial work following a burning smell and loss of power
- Later project: coordination with Tesla over replacement equipment and delivery logistics
- New installation: two brand-new Tesla Powerwall 3 units
- Customer response: a follow-up email expressing his satisfaction with the team’s work
An urgent call from a family without power
Around a year before the replacement project, the customer contacted us after noticing a burning smell and losing power in his home. With two young children in the house, getting the problem investigated promptly was especially important.
We sent an engineer to find the fault. The inspection identified issues with the original installation, and our team carried out the remedial work promptly. The immediate problem was resolved, and the customer was pleased with the support he had received.
A later shutdown—and a familiar team to call
Later, the customer received a message in his Tesla app advising that his Powerwalls had been shut down and that he should contact Tesla.
The customer told us that, after contacting Tesla, he was advised that both Powerwall 2 units had been condemned and that he needed an installer to handle their replacement. He immediately called Renew-Able Solutions again.
This was a subsequent manufacturer-led replacement matter, separate from our earlier remedial visit. We are not attributing Tesla’s later decision to the installation issues found during that first call-out.
Coordinating the replacements with Tesla
Our team was happy to help. We dealt with Tesla over the logistics of obtaining the replacement Powerwalls, then arranged the installation once the equipment was available.
Keeping the supply arrangements and the installation together meant the customer had a familiar team handling the practical work. We installed the two new Tesla Powerwall 3 units and got the system up and running.
To explore the technology and the options available for other homes, see our Tesla Powerwall 3 installation guide. The right equipment and configuration depend on the property and the agreed installation design.
Two new Powerwall 3 units and a very happy customer
The customer was delighted—not only with his two brand-new Powerwall 3 units, but also with how efficiently our team completed the installation. He was quick to email us afterwards to express his satisfaction.
For us, this project shows why aftercare matters. Helping a homeowner does not always start with a new installation: sometimes it starts by investigating an existing problem, then being there again when further support is needed.
This account describes this customer’s experience. Replacement equipment and arrangements are assessed individually; it is not a promise that every Powerwall 2 issue will result in a Powerwall 3 replacement.
Download this case study
Save or share the story of this North Berwick Tesla Powerwall replacement, including the customer’s experience and how our team supported the project.
Download the North Berwick Tesla Powerwall case study (PDF, 10 pages)
Related Tesla Powerwall and battery guides
- Tesla Powerwall 3: installation, Gateway and expansion options
- Our Tesla Powerwall app guide for understanding the available settings and energy information
- Can a home battery power your house during a power cut? for an explanation of backup arrangements and their limits
Need help with a Powerwall installation in North Berwick?
Whether you are considering new home battery storage or need help with an existing installation, contact Renew-Able Solutions. Tell us your location, the equipment you have and any message you have received from the manufacturer, and we can discuss how we may be able to help.
